Why Organizational and Community Diversity Matter.

Academy of Management Journal 2011, Vol. 54, No. 6, 11031118. http://dx.doi.org/10.5465/amj.2010.0016

why ORGANIZATIONAL AND COMMUNITY DIVERSITY MATTER: REPRESENTATIVENESS AND THE EMERGENCE OF incivility AND ORGANIZATIONAL PERFORMANCE
EDEN B. KING George Mason University JEREMY F. DAWSON Sheffield University MICHAEL A. WEST Lancaster University speedwell L. GILRANE CHAD I. PEDDIE George Mason University LUCY BASTIN Aston University
Integrating sociological and psychological perspectives, this research considers the take account of organisational social diversity as a amour of residential area diversity. Employee and patient surveys, census data, and performance indexes relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with trim back civility toward patients. However, the degree to which organizational demography was representative of lodge demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context and imply that intergroup biases manifested in incivility toward out-group members hinder organizational performance.





Social, political, and technological advances dupe given rise to a custody comprised of people from a wide range of racial and ethnic backgrounds across the globe (United Nations Statistics Division, 2009). Management research on the implications of this change magnitude ethnic diversity has yielded mixed findings; some research within teams and dyads suggests diversity can generate innovation and breadth of learning (e.g., Simons, Pelled, & Smith, 1999), but other studies suggest diversity can have negative effects by increasing conflict and diminution cohesion (e.g., Jehn, Northcraft, & Neale, 1999). The little evidence that exists at the level of the organization suggests that diversity can have positive effects on financial outcomes under some conditions...If you want to get a full essay, order it on our website: Ordercustompaper.com



If you want to get a full essay, wisit our page: write my paper